Frequently asked questions.
How to orders and pay?
Our customers can place orders via:
We do not accept orders over the phone.
All orders are processed online, and we deliver directly to your home – no showrooms, and no pick-up option available.
💳 Payment options:
You can choose the method that suits you best:
💸 Pay on Delivery – inspect your order first, then pay in cash once you're satisfied
🏦 Bank Transfer – available for pre-paid orders
💻 Stripe Payment Gateway (https://stripe.com) – a secure online platform that meets strict PCI standards to protect your card data
✔️ With Stripe, you can pay using:
Debit & Credit Cards (VISA, MasterCard)
Apple Pay
Google Pay
Link Pay
Klarna – for flexible instalment payments
We believe in transparency and customer trust – we have nothing to hide.
You’re always welcome to check our reviews, ask questions, and choose the payment method that makes you feel most comfortable.
When delivery and how to return?
🚚 Delivery Information
We deliver directly to our customers’ homes throughout Ireland.
Please note that we do not operate showrooms and do not offer a pick-up option.
🕒 Delivery Timeframes
Delivery times depend on the product ordered and the customer’s location.
If you’d like to know the estimated delivery time before placing your order, feel free to contact us directly – we’ll be happy to assist.
👷♂️ Delivery & Assembly
Our furniture is delivered by a two-man team.
Sofas are assembled in the customer's home upon delivery.
Flat-pack furniture (e.g., wardrobes) is not assembled by our team – it must be assembled by the customer.
🛋️ Old Sofa Collection (Optional)
We can arrange collection of your old sofa for an additional charge between €80 – €120, depending on the size.
Please request this service in advance when placing your order.
📱 Delivery Notifications
Customers will receive a text message 2–3 days before their scheduled delivery with the delivery date and a 3-hour time slot.
30 minutes before arrival, our driver will send another text to confirm they're on the way.
Please understand that delivery slots depend on traffic and logistics in your area, and cannot be changed once confirmed.
🏡 Customer Responsibilities
Make sure there is enough space to bring in and place the new furniture — our team does not move existing items.
During COVID-19 or flu season, we kindly ask customers to air out the home before the delivery team arrives — for everyone’s safety.
The customer (or someone on their behalf) must be at home during the confirmed delivery time.
If no one is available, the delivery will be rescheduled, which may delay your order by 1–2 weeks, depending on the delivery route for your region.
🔁 Returns Policy
Returns for sofas are accepted within 7 days of delivery.
Please note: Delivery costs are non-refundable.We do not accept returns for flat-pack furniture once it has been opened or assembled.
How to assembly?
Luka Furniture is not responsible for assembling the furniture it sells. The furniture should be assembled following the manual provided. The furniture would not be fully functional should the manual be disregarded.
How to correctly assembly wardrobe:
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