Frequently asked questions.
How to orders and pay?
Our customers can place orders via:
We are not taking any order over phone. We deliver directly to our customers’ homes. We don’t have any show rooms and we do not offer a pick up option. They can pay on delivery, once they are satisfied with their order, or via bank transfer. We dont have anything to hide ...
For customer wanted pay before delivery we have STRIPE payment (https://stripe.com) - where strict standards of the Payment Card Industry and your cardholder data is stored securely.
STRIPE payment :
debit card
credit card - VISA and MASTERCARD
Apple pay
Google pay
link pay transfer
KLARNA - instalments
When delivery and how to return?
We deliver directly to our customers’ homes. We don’t have any show rooms and we do not offer a pick up option.
Delivery time depends on the order and the customers’ location. We are able to provide estimate delivery time, before the customers place their order - they just need to contact us directly, with such request.
Our furniture is delivered by two delivery men. The delivery men assembly our sofas in the customers’ homes, however, they do NOT assembly any flat pack furniture, e.g. wardrobes.
We could arrange collection old sofas - additional charge (80-120euro - depen of size of sofa)
The customers will be contacted regarding their furniture delivery 2/3 days before the planned delivery date via text message. Day and slot of 3 hours will be provided ( depend on the actual traffic status and any potential difficulties/delays of deliveries scheduled). Half an hour before the driver‘s arrival the customers will receive a text message informing them of it.
It is the customer’s responsibility to ensure there is enough room for the new furniture to be placed, without the need of the delivery driver to move additional items. We would also like to request that during the COVID-19 times the house is aired out, this is to ensure safety of all.
Please note that it is necessary that the customer is at home on the scheduled delivery day/time. If, for some reason, it is not possible, it is the customer responsibility to arrange for someone to be there so that the furniture can be delivered. It is not possible to change the time of the delivery. If the customer fails to be present and the driver is unable to deliver the furniture, the delivery will be rescheduled for a new date, 1 or 2 weeks away from the original delivery day, depending on the driver schedule for the region.
Returns are accepted within 7 days of the sofa being delivered. The refund excludes delivery cost. Please note that we do not accept returns of flat pack furniture that had been opened.
How to assembly?
Luka Furniture is not responsible for assembling the furniture it sells. The furniture should be assembled following the manual provided. The furniture would not be fully functional should the manual be disregarded.
How to correctly assembly wardrobe:
